Customer Success Agent
Turn Your Website Into a Trusted Customer Success Channel.
Customer Success Agent is a secure, enterprise-grade website assistant that answers customer questions with verified information from your own content, automatically kept up-to-date. It delivers a modern conversational experience while ensuring responses remain grounded, controlled, and aligned to your business
Why Customer Success Agent
Traditional website chatbots disappoint customers with generic responses, outdated information, and zero accountability. Customer Success Agent changes that by combining real-time knowledge retrieval with governance and observability. The result is a high-trust customer experience that reduces support load, accelerates sales cycles, and improves customer satisfaction, without sacrificing control over what gets answered and how.
Key Features
A Website Agent That Stays Correct
The Customer Success Agent is built to deliver accurate answers - not guesses. It uses retrieval-based intelligence to respond with information sourced from your approved web pages and knowledge content. When the content changes, the assistant updates automatically - so customers always receive the latest, most relevant answers.
Website Widget Experience
Delivered through a lightweight website widget, Customer Success Agent integrates smoothly with existing web properties and customer workflows. It scales effortlessly with demand while maintaining enterprise-grade reliability and governance behind the scenes, without disrupting current systems or teams.
Sovereign and Trusted by Design
Customer Success Agent is built for organizations that require control, accuracy, and accountability in customer-facing AI. It responds exclusively using approved, owned content and operates within clearly defined boundaries, ensuring answers remain predictable, auditable, and aligned with organizational standards. Your content, your answers, your control-
Governed Customer Interactions
Customer Success Agent operates under explicit policies that define what information can be accessed and how it can be used. Responses are consistent, traceable, and aligned with business rules, with clear escalation paths to human support when required. This ensures confident, reliable customer engagement at scale.
"Turn your website into a trusted Customer Success channel. Customer Success Agent delivers accurate, governed answers at scale, turning your website into a trusted extension of your business."
