Welcome to ITNB Assistant: your advanced conversational AI solution
Discover our next-generation AI assistant, purpose-built to deliver seamless self-service experiences across any device and channel. Ideal for both technical and non-technical users, ITNB Assistant is designed to boost your productivity, optimise customer service and scale your operations efficiently. Equip your organisation for the future with smart, accessible technology that enables frictionless interactions and outstanding customer experiences.
Key features of ITNB Assistant: Optimise your customer interactions
User-friendly interface: With our intuitive drag-and-drop function and ready-made templates, you can create conversations effortlessly. This makes our platform easily accessible to all users, regardless of their technical expertise.
Advanced AI models: Utilise our out-of-the-box Large Language Models (LLMs), Large Speech Models, and Natural Language Processing (NLP) and Understanding (NLU) technologies. Our intelligent context-gathering capabilities enable AI to understand natural language and respond accurately.
Retrieval Augmented Generation (RAG): Ensure accurate and contextualised responses 24/7 that are always up to date. Our RAG technology uses your company's extensive knowledge base to extract relevant information and integrate it into the dialogue.
Why you should choose ITNB Assistant: Discover the benefits
Artificial Intelligence: Harness the power of large language models specifically designed for targeted business use cases to enable precise and effective communication.
Visual Builder: Build AI assistants effortlessly on our intuitive user interface - no coding skills required.
Seamless integrations: Benefit from pre-built connections with a variety of communication channels, business systems, and third-party apps to ensure smooth functionality.
Enhanced security: Our additional security features protect against hackers and prevent the misuse of customer data to strengthen trust and security.
Comprehensive analytics: With our robust analytics dashboard and extensive reporting capabilities, you can track and optimise call performance to ensure continuous improvement.
Optimise your operations, deliver exceptional customer service, and reach new levels of productivity with our cutting-edge conversational AI solution.
Customer benefits of ITNB Assistant:
24/7 self-service: use our visual builder to quickly develop intelligent virtual assistants that provide answers and actions outside of business hours for a consistent customer experience throughout.
High efficiency through automation: As the example of Generali Poland shows, our chatbots can handle 97% of customer conversations autonomously and manage over 120 customer support scenarios without human intervention. This significantly increases efficiency and customer satisfaction.
Impressive return on investment: Achieve a significant return on investment. The Forrester Consulting Total Economic Impact™ Report from 2023 documents a return on investment of 370% within three years for companies that implement our AI solutions.